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Can you unban a lol account?

Alistar Smyth

3 rd  December 2022 Edited at: 8th October 2024

Introduction

Bans in League of Legends (LoL) are no joke; they can severely limit or permanently restrict access to your LoL account and other Riot Games services. There are two types of bans:

  • Temporary Ban: The shortest ban lasts 3 days and can scale up to 7, 14, 30 days, or more.
  • Permanent Ban: This is the harshest punishment, second only to an IP ban, which only a few unlucky and talented individuals receive.

To get your LoL Account unbanned, you must understand the violation and know how to address the situation. Keep in mind, Riot Games Support is very strict and will not lift the ban unless:

  • It wasn't you playing, and you can prove it through different IP addresses, indicating your account may have been compromised.
  • The ban was unfair, which happens very rarely and typically only for inting or AFK bans.

If you were banned for flaming, however, your ban cannot be lifted—no matter what triggered it.

This guide covers the ban appeal process, how to contact riot support so you can hopefully get back into the game.



What's a Permanent Ban

A permanent ban (or "perma ban") is the most severe punishment Riot Games can impose on an account. Once a League of Legends account is permanently banned, you will never be able to use that account again. These bans typically follow multiple warnings or serious violations of Riot Games' Terms of Service, most often related to in-game behavior like verbal abuse, inting, or using third-party software.

Perma bans aren’t limited to gameplay violations either. Engaging in account sharing, hacking, or social engineering to exploit the game can also result in a banned account. Riot Games strives to maintain a fair and positive community, and any behavior that threatens that environment is dealt with swiftly.

The consequences of a permanent ban go beyond just losing your LoL account. A player banned from one Riot service may also lose access to others, such as Valorant or Teamfight Tactics. This includes any purchased content or progress made on your account. However, the possibility of getting unbanned from LoL exists through a formal ban appeal, although it’s not guaranteed.

Most of the time, if you were perma banned, it’s due to one of the following reasons:

  • Highly Racist Terms: Using derogatory terms like the N or R word, or any other highly offensive language or multiple instances of flaming and ramping up punishements didn't help you improve.
  • Account Sharing (Boosting): Getting caught sharing your account for boosting a second offense of this type usually ends in a perma ban. If you need a safe boosting service check ours. We force all our boosters to use VPN so your account is always safe with us.
  • Scripts: Using third-party programs to gain an unfair advantage will result in an instant perma ban.

Most other offenses require repeated violations to trigger a permanent ban.



How to Check if You Are Permanently Banned in LoL

If you suspect your LoL account has been banned, there are a few ways to confirm it:

  1. Log In to Your Account: Attempt to log in as usual. If you're unable to log in or see a message indicating your account has been banned, that’s a clear sign Riot Games has taken action. Sometimes, you may need to check your email for more details.
  2. player banned information
  3. Shadow Ban Signs: If your account appears stuck on a loading screen, without your summoner name or friends list showing, it could indicate a shadow ban—often a result of account buying. In such cases, it's better to opt for safer sources for new accounts. Check out our unranked level 30+ accounts here.
  4. Read the Ban Reason: Sometimes, you won’t see a specific ban reason when you log in. In that case, you’ll need to open a ticket through Riot Games Support. You can jump to the relevant section by clicking here.

Account Locked: If your account is locked rather than banned, it may still be recoverable through the proper account recovery process. Learn more about account recovery here.

account locked information

Once you’ve confirmed the ban, the next step is to start the appeal process.



Unban LoL Account - Appealing a Ban

The only way to unban your permanently banned League account is by submitting an appeal ticket to Riot Games Support. You can find the option to submit a support ticket on any Riot Games page. Follow these steps to initiate the appeal process:

  1. Click "Submit a Ticket": Head to the main Riot Support page or scroll to the bottom of most support pages to find the "Submit a Ticket" button.
  2. submit a ticket
  3. Select the Correct Request - Discuss Game Bans: For your appeal, choose the option titled "Discuss a Personal Suspension, Ban, or Restriction" Ensure that you are logged in, as you’ll be prompted to do so if you're not.
  4. choosing a ticket category
  5. Choose a Request Type: After selecting the correct request category, fill out the remaining fields of the ticket.
  6. filling the ticket form riot
  7. Write "Ban Appeal" in the Subject: In the subject line, simply write "Ban Appeal."
  8. Describe Your Situation: In the description box, explain your situation in detail, including the events that led to the ban. Be clear about the outcome you're hoping for and provide sound reasoning for why you believe the ban should be lifted. It’s crucial to be respectful, tactful, and genuinely remorseful if you broke the rules. Bans are usually lifted only under specific conditions:
    • If the punishment was unfair.
    • If someone else was playing on your account (this can be verified through different IP addresses).
    • If a force majeure situation beyond your control led to the ban.
  9. Select the Right Inquiry: Choose the inquiry that best fits your situation (e.g., "perma ban").
  10. ticket select inquiry
  11. Indicate Penalty Duration: Provide the appropriate penalty duration in the field.
  12. penalty duration
  13. Attach Necessary Files: If applicable, attach any supporting files such as chat logs or screenshots.
  14. Submit the Ticket: Once all fields are filled out, click "Submit."

After submitting the ticket, you'll need to wait for a response from Riot Support. This can take a few days. If the appeal is successful, your ban will be lifted. However, keep in mind that most bans are not overturned.



Hacked LoL Account Appeal Process

If your account was hacked or compromised, you have a higher chance of having the ban or restrictions lifted. Follow the same steps as outlined above, with the following additional considerations:

  1. Select "Hacked/Compromised Account": When submitting your ticket, choose this option to inform Riot Support that the issue is related to a compromised account.
  2. hacked account
  3. Provide Original Email: Submit the original email address associated with your account. If that’s not possible, provide the email address you currently have access to.
  4. email address fill form
  5. Provide Accurate Information: Offer as much accurate information as possible. If you don’t have all the necessary recovery details, there's still a chance Riot can restore your account.
  6. ticket fill riot form

By following these steps, you may be able to get your LoL account unbanned or recover a compromised account.



Disputing Chat Restrictions

If your ban or chat restriction resulted from flaming or toxic behavior, it's almost impossible to get the punishment lifted, regardless of the circumstances. This is because Riot's system is fully automated and flags specific trigger words without considering the context in which they were used. Whether you used an offensive term as a joke or without intent to harm, once those words are detected, the system enforces the ban.

Even mild insults like calling someone a "moron" or "idiot" can accumulate over time and result in a ban if you're reported frequently. Once a chat restriction or ban for flaming is applied, Riot Support will not lift it—no matter how unfair it seems. The only exceptions are:

  • It wasn't you playing, and this can be proven via different IP addresses.
  • The ban was unjust, which is rare and typically only applies to inting or AFK bans.

If you were banned for verbal abuse or using trigger words, there's little chance of having the punishment lifted. Check the screenshot below to see how using word cum instead of come as a joke can lead to a perma :)

disputing chat restriction


What Can Get You Banned?

summoner's code lol

Riot Games enforces its rules through the Summoner’s Code and Terms of Service. Violating these policies will get you banned, and the severity and frequency of the offense determine whether you receive a temporary ban, chat restrictions, or a permanent ban. The most common reasons for bans in League of Legends include:

  • Negative Attitude: Consistently being negative or frustrated can affect team morale. Toxic behavior, such as giving up or discouraging teammates, puts you at risk of a ban.
  • Verbal Abuse: Harmful language, threats, or any form of harassment can lead to a ban. Chat logs are reviewed, and even minor insults can get you suspended.
  • AFK (Away From Keyboard): Frequently leaving games or remaining inactive during matches can result in a flagged account. If this behavior becomes a habit, it can lead to longer queue times or a perma ban.
  • Intentional Feeding: Deliberately sabotaging your team by giving the enemy team kills is a serious violation that often results in a permanent ban.
  • Hate Speech: Discriminatory language, such as racism, sexism, or homophobia, is grounds for an instant permanent ban in League of Legends.
  • Cheating: Using third-party software, scripts, or bots to gain an unfair advantage is one of the most serious offenses and results in an immediate perma ban.
  • Inappropriate Names: Creating offensive or defamatory names, or impersonating Riot Games or other players, can lead to a ban. Even minor variations of inappropriate names can trigger a suspension.
  • Other Offenses: Bans can also occur for hacking, phishing, spamming, or harassment. Engaging in social engineering, attempting to access non-public Riot services, or sharing private information without consent also puts your account at risk.

By understanding and avoiding these violations, you can prevent getting banned and maintain a good standing in the game. However, if your account is already banned, you can still submit a ban appeal through the proper channels.



Writing a Good Appeal Letter

When crafting your appeal, it’s crucial to focus on clarity, respect, and taking responsibility for your actions:

  1. Take Responsibility: Begin by admitting to any wrongdoing. Showing accountability demonstrates maturity and a willingness to improve.
  2. Be Polite: Avoid confrontational or aggressive tones. Stay calm, polite, and respectful when addressing the Riot Support team that will review your case.
  3. Explain Clearly: Provide a concise and clear explanation of the incident. If you believe there was a mistake or misunderstanding, state your reasons clearly without making excuses. Instead, reflect thoughtfully on your behavior.
  4. Structure Your Message: Use clear language and proper grammar to ensure your appeal is easy to read. Writing your message in a word processor like Microsoft Word can help you organize your thoughts before submitting. Additionally, Riot Games often provides local customer support in various languages, which might offer a more empathetic understanding of your situation.


Third-Party Assistance

If you’re struggling with the appeal process or need extra help, services like DoNotPay can assist in drafting and submitting ban appeals. These services help ensure your appeal is properly formatted and contains all the necessary information. While these services can't guarantee the reversal of a ban, they can increase your chances of having your banned account reviewed fairly.

That said, beware of so-called unbanning service that claim they can unban your account for a fee. The short answer is that these services don’t work, and you’ll likely end up paying $10 or $20 for nothing to happen.



Preventing Future Bans - Best Practices

Staying out of trouble in League of Legends starts with adhering to the rules and maintaining a positive presence in the community. Here are some essential tips:

  1. Avoid Toxic Behavior: Stick to the Summoner’s Code, which promotes teamwork and good sportsmanship. Stay positive, and avoid behaviors that lead to chat restrictions, like insulting teammates or giving up too easily.
  2. Stop Using Trigger Words: Riot's system doesn't interpret the context of the words you use; it simply detects flagged trigger words like the N or R words. Even community-generated phrases like "kys" are often added to the blacklist. Some players try to bypass detection by intentionally mistyping offensive words, but this is discouraged. You can still get banned for seemingly mild insults if you’re reported enough. Even using a trigger word once can get you banned, and the ban will not be lifted.
  3. ticket riot response
  4. Don’t Use Third-Party Software: Cheating with third-party software, scripts, or bots is one of the quickest ways to receive a perma ban. If you need a safe smurf, check out our Level 30+ Unranked LoL Accounts, protected by lifetime warranties.
  5. Be Respectful: Always show respect toward other players. Engaging in toxic behavior like verbal abuse, hate speech, or harassment puts you at a much higher risk of being suspended or permanently banned.


Permanent Ban Consequences

A permanent ban has serious consequences:

  • The banned account becomes completely inaccessible, and all progress, content, and purchases are lost without the possibility of refunds.
  • While creating new accounts is allowed, this is only possible if you haven’t been ID banned. If you’ve been ID banned, creating a new account won’t even allow you to play the game.

Conclusion

Getting your main account banned in League of Legends is a real setback, especially if you’ve spent considerable time and money unlocking champions, skins, and other content. Starting over means leveling a new account to 30, which typically takes over 190 games—a significant time commitment. Additionally, unlocking champions and skins again is both time-consuming and costly.

Instead of grinding for hours, a simpler solution is to purchase a new main account with many items already unlocked. This way, you can jump back into the game without having to rebuild everything from scratch. If you’re looking to buy an account with various skins already unlocked, check out our skins marketplace, where non-limited skins often start at just $0.30 per skin. This option saves both time and money, allowing you to enjoy League of Legends again without the hassle of starting over.

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Alistar Smyth

Content Writer
With over two years in Challenger Alistar now spends his queue time writing League of Legends content to help people improve.

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